Terms and Conditions:

L2Drive
TERMS AND CONDITIONS
Last updated: 30/11/2017

Wording:

I - Nicky Corke, approved driving instructor

You/Your - the person receiving driving tuition.


1. General Conduct

As a driving instructor I am bound by a professional code of conduct. This means that I will always be courteous, polite and tidy and, barring exceptional circumstances, punctual. My behaviour will always be strictly professional and ethical. The car is fitted with dual controls as standard equipment and is fully insured for driving tuition. It will always be well maintained, clean and tidy. It should be noted that smoking is not allowed in the car at any time. Your lesson time will never be used for any other form of business, personal or otherwise.



2. Qualifications

I am fully qualified having been trained and passed all the examinations to give driving instruction in accordance with the government body, the Driving & Vehicle Standards Agency (DVSA). The licence issued by the DVSA is on display at all times during driving tuition.


3. Driving Licence and Eyesight

Before you take driving lessons, you must hold a current, valid driving licence (provisional or full), which I must see before your first lesson. I will ask you for a check code so that I can ensure that you hold the correct licence. On your first lesson, I will also ask you to read a number plate from a distance of 20.5 metres, with glasses or contact lenses if worn, before allowing you to drive. If your eyesight is not sufficiently good to do this, you will not be legally permitted to drive so the lesson will not proceed. You will, however, still be asked to pay for the booking.


4. Payments

Please note that payment must be made before the lesson begins. You may pay by cash or by secure bank transfer. Lesson prices may be increased with a minimum notice of two weeks.


5. Deposits


A deposit is taken at the beginning of your training on or before the first lesson. The deposit must be equivalent to the 2 hour lesson price. This deposit will only be used in the event of a short notice cancellation on your part (please see point 6. below) and if you fail to pay for that lesson.

If the deposit is used and you wish to continue lessons with me, a new deposit must be placed on or before your next lesson.

The unused deposit will be fully refunded to you once you have passed your practical driving test or if you choose to stop having lessons with me, provided you give adequate notice of at least 48 hours. It will be refunded by secure bank transfer directly into your account.

 


6. Cancellations

If you cannot keep an appointment for a lesson, you must notify me at least 48 hours before the arranged time of the lesson and you will not be charged for it. However, if you cancel a lesson with less than 48 hours notice, you will be charged the full amount for that lesson. If you regularly cancel lessons, regardless of whether you give 48 hours notice, I reserve the right to give your lesson to a more reliable customer. I may postpone lessons, and I reserve the right to do this, if I feel that the conditions of the road or the weather are unsuitable or dangerous. I cannot be held responsible for any costs incurred as a result of having to postpone any lessons, for whatever reason, but you will not be charged for the lesson. As driving tests take priority over lessons, there may be rare occasions when your lesson will be cancelled for someone else's driving test. If this occurs, you will be told immediately, you will not be charged for the cancellation and a new lesson time will be arranged.


7. The Driving Test

a. Bookings

It is up to you to book your driving test. However, if you wish to use my car, you must consult with me beforehand to ensure that the car has not already been booked for someone else's test. If a double booking occurs, I reserve the right to charge for any income lost as a result.

b. Use of Vehicle

In the interest of customer and public safety, I reserve the right to withhold the use of my car if, in my opinion your driving is not up to standard or is actually or potentially dangerous.

c. Test Cancellation

If for any reason you need to cancel your test, you need to give the DVSA three clear working days notice of cancellation or postponement (not including Sundays or Bank holidays). If you fail to give the required notice you will forfeit the cost of your test fee. I cannot be held responsible for any postponement or cancellation of tests by the DVSA, but if for any reason of my circumstances I am unable to take you to a booked test, I will reimburse you for the cost of the test if an alternative car cannot be found, however I cannot be held responsible for any other costs incurred.


8. Pupil Responsibilities, Comfort and Safety

When you arrive for your lesson, you must be in a fit state to drive. I reserve the right to stop the lesson at any time if I suspect you to be under the influence of drink or drugs. If you are taking any medication you should check whether it is likely to affect your ability to drive in any way. If at any time I feel that you are not showing the responsible attitude that is necessary to drive safely, I will have to cancel the lesson. I will charge you for that lesson and I reserve the right to cancel any further lessons. For both your comfort and safety you should wear suitable footwear and clothing that does not restrict movement. Smoking is strictly prohibited in the vehicle.


9. Punctuality

It is important that you are punctual for your lesson. If I am unable to get to the lesson on time because of exceptional circumstances, I will attempt to contact you by phone to rearrange the length and cost of that lesson.


10. Complaints

If you have any complaints about any aspect of your training then please let me know. The sooner you tell me, the sooner the problem can be resolved.


11. Your Statutory Rights

Nothing in these terms and conditions affects your statutory rights relating to faulty or mis-description of goods or services provided. I have an obligation to provide you with a service fit for the purpose as described. If you have any doubts about your rights please contact your local Trading Standards Department or Citizens Advice Bureau.